Your laptop keyboard may stop working for one of four reasons:

  1. A driver that isn’t compatible with your hardware.
  2. Dirt and dust, as well as bodily harm
  3. There is a problem with the connection.
  4. Inappropriate geographic settings


If your laptop keyboard isn’t working, the first thing you should do is update the driver.

  • Look for the Device Manager by clicking Start.
  • Look through the list of devices until you find Keyboards and then expand the list.
  • Right-click your keyboard device, which is most likely the Standard PS2 Keyboard, and choose Properties.
  • Navigate to Properties > Driver.
  • Wait for Windows to check for a new or updated driver before clicking “Update Driver.”

If Windows discovers a driver that is compatible with your hardware, it will install it.

Now, use a word processor to test the keyboard; it should now function!

If it is still not operating, choose Uninstall Device, and Windows will delete the driver.

After that, restart Windows and wait for the driver to be reinstalled.

If it doesn’t work, you may force Windows to install the driver by going to Action > Scan for hardware changes.

There may also be a Rollback Driver option, which is generally greyed off. If your keyboard has just recently ceased working and this option is available, select Rollback Driver to allow Windows to revert to an older driver.

Then reboot to check if it resolves your driver problem.

Dirt And Dust Or Physical Damage

This is more challenging on a laptop since the keyboards are more easily broken than a stand-alone keyboard. Furthermore, attempting to loosen or remove dirt by manually shaking or tapping the machine may cause more damage than good. If you try to shake and tap the laptop to remove any trapped dirt, you risk harming the entire system.

This is one basic method for cleaning a keyboard:

  • Turn off the machine.
  • With the screen open, flip the smartphone over down.
  • While gently shaking your smartphone, run your hands over the keys.
  • Use no more force than you would when typing.

If you can’t get rid of the trapped dust, a can of compressed air or keyboard cleaning putty can assist, but you risk blowing or pushing the dirt or debris deeper into the machine.

Cleaning cannot cure actual keyboard defects or damage, however it can assist if a few keys have been stuck as a result of dirt falling in between the keys.


If your keyboard is damaged and displays signs of being broken, such as missing keys or loose or rattling components, it’s time to bring in the experts. You can order new keyboards for most laptop brands and models and repair any physical damage to the laptop.

You can try to remove the keyboard yourself; there are numerous guides available for popular models; however, without the proper tools and a delicate touch, you risk causing more harm than you repair. This is one of those instances where hiring a professional will save you more money than getting your keyboard repaired.

Laptop keyboards are typically sealed pieces; removing the keyboard may allow you to clean it more thoroughly, but you will be unable to examine, repair, or replace the various internal components. If your keyboard is beyond repair, you will need to replace it.

Wrong regional settings – ONE OR TWO KEYBOARD KEYS DO NOT WORK

If your hash key isn’t working, you can’t type a hashtag. Emails become hard to send if the ‘@’ key fails, and if your caps lock becomes stuck on, everyone assumes you’re yelling at them!

If a certain keyboard key isn’t functioning for you, it might be because of your language settings.

This is more frequent than you may think, and if you’ve ruled out a physical problem with the keyboard, this is the most likely cause.

To find out which key it is, open a word processor or text editor and hit the key or keys that are giving you trouble.

If you input the wrong symbol, the issue is mostly definitely due to language settings.

Because various nations use different keyboard layouts, your keyboard may display incorrect or no characters if it is set to use the incorrect region or language settings.

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